Delete your Orem account
This page explains how to delete your Orem account — used by the Orem web app at getorem.com and the Orem mobile apps for iOS and Android — and exactly what happens to your data.
How to request deletion
- Send an email to help@getorem.com from the email address registered to your account. We use the sending address to confirm the request is really yours.
- Use the subject line “Delete my account”.
- We confirm by reply, then delete the account and its data within 30 days.
No account is needed to make the request — if you have lost access to your login but still control the email address, email us anyway and say so.
What is deleted
- Your user record: name, email address and password hash.
- Every workspace on the account, and everything inside it — tracked brands, prompts, competitors, brand facts and measurement history.
- Citations, hallucination flags, recommendations and alert rules and events.
- Tokens for any third-party services you connected (Google, X, Facebook, Reddit).
- Active sessions on every device, so you are signed out everywhere.
- Webhook endpoints you configured.
What is kept, and for how long
- Billing and payment records — up to 7 years. Tax law requires us to keep a record of transactions. These hold the amount, date and plan, not your card details, which we never receive.
- Encrypted backups — up to 30 days. Backups expire automatically on a rolling schedule; your data disappears from them as they age out. We do not restore a deleted account from a backup.
- Server logs — up to 30 days. These may contain IP addresses and request paths, kept for security and abuse investigation.
Deleting only some data
You can delete individual workspaces, prompts, competitors, brand facts, alert rules and connected services yourself, from inside the app, without closing your account. To remove anything else while keeping your account, email help@getorem.com and tell us what you want removed.
See also our Privacy Policy and Terms of Service.